To create integrated logistics operation center, including intelligent dispatch engine, status classification, exception notification, and statistics on delivery performance. We endeavor to offer merchants the best and reliable logistic solutions, auto-track all your shipments, and alternative logistics value-added services, etc., thereby cut the cost of logistics and delight customer after sales.
Bulk tracking for multiple channels, automatically detect courier based on tracking number format. Make tracking status simplify and standardize for various courier delivery networks by our customer service specialist. Send out notifications automatically for the important shipment events to increase the successful delivery ratio.
Customer service center based in India, with more than 60 localization team members directly handling destination exception shipments, seller and consumer can submit tickets with the tracking number directly, then our customer expertise will follow up locally and solve the problem. Greatly reduce the after-sales workload of cross-border e-commerce sellers.
I lack words to appreciate your CS team for providing me with overwhelming customer service experience. They took the ownership of my issue and resolved the same in time.
We had an excellent experience with CNI. It set up of teams in China and India to manage complex and demanding business needs which include logistics manag- ement, warehousing, export services, and all aspects of customs related activity.
It is troublesome that we don’t know the phone number of courier if we are not there at our place or if the courier needs to be delivered between a specific time.
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